The Rockpool Files

Family & collaboration: our care philosophy

Editor

Most people believe that the guest comes first and this is true in many ways. At Rockpool Dining Group, we believe our guest’s experience is dependent on a number of important factors that we cultivate internally: care for each other, our suppliers, pride of place, care for our community and, of course our guests. We refer to these five pillars as our philosophy of CARE. Two ways that we work to nurture these ideas are through our spirit of family and collaboration. Lara Gilmore and Richard Hargreave discuss these two points as they play The Rockpool Files …

Most people believe that the guest comes first and this is true in many ways. We believe our guest’s experience is dependent on a number of important factors that cultivate internally. Two that are high on our agenda are: family and collaboration.

When these factors, which make up our Care Philosophy, are nurtured, our guests are cared for beyond expectations.

 

Family
Every member of the team is important in delivering a world-class experience for our guests. Caring for each other, looking out for colleagues and working together is a high priority in our working environment. We are committed to providing hospitality through warmth and generosity, which firstly develops within the team.

The people that make up this team, working closely together in a tight-knit environment for long hours, become family.

 

Word: Family
With sommelier Richard Hargreave from Momofuku Seiōbo in New York, America.

 

Collaboration
Rockpool Dining Group has a history of supporting suppliers and producers that are trying to make a difference. They go to great lengths to provide the best possible ingredients and products to our restaurants.

We are also committed in caring for sustainability through people, business and produce.

 

Word: Collaboration
With co-owner of Osteria Francescana in Modena, Italy, Lara Gilmore.

 

Want to add something to our care philosophy? Email thefiles@rockpool.com

Take a look at our map of the top 50 restaurants around the world and see all the behind-the-scene images from the Worlds’ 50 Best events on our Instagram.

THE ROCKPOOL FILES